Tombola & Bgo Introduce New Account Tools
Published On 6th May 2021
Over the last year or two we've seen big changes across the slots and bingo sector with respect to improving safe play. These changes have included removal of credit cards as a way to deposit funds and not allowing players to play money earmarked for withdrawal. Thankfully safe gambling remains a hot topic and sites are continuing to develop terms and tools to help players. We suspect this may be in lieu of possible new rules on affordability that could be imposed by The UK Gambling Commission. However we understand that that particular route - which would have limited deposits to £100 a month - isn't going to be adopted.
However that doesn't stop the need for improved tools and terms and leading the way are Tombola as they've made some changes to their deposit limits! Originally Tombola introduced site wide deposit limits which limited all players. However the consequence of this decision meant that players were less inclined to withdraw their winnings. Therefore as of the start of May 1st players have an up to £500 weekly deposit limit. However to add some confusion to the situation all players have "weekly net deposit limits of £250 weekly and £500 monthly, which cannot be exceeded regardless of your personal deposit limits".
Weekly Net Deposit Limit
So what is a weekly net deposit limit? According to Tombola it is the difference "between your total deposits and your total withdrawals each calendar month". For example if you've deposit £250 this week and withdrawn £100 then your net deposit amount would be £150. That means you could deposit a further £100 that week. If you have deposited £250 but not withdrawn, you will be unable to make further deposits to your account that week. That all kind of makes some degree of sense but we don't understand how you can set an "up to £500 per day" deposit limit and also fulfill the other rules surrounding Tombola's new rules.
Mish Mash Of Confusion
We're pretty sure that there's a good and sensible idea in Tombola's idea for net deposit limits but it is a bit of a mish mash of confusion which probably only effects a few high spending players. Safeplay is paramount but it also needs to be clear and concise so that players can understand the point and how it works. It doesn't make sense to us that we can set a deposit limit of £500 per day but also have a £250 weekly net deposit limit. We're pretty sure Tombola will come up with a better explanation for their process in the near future. In the meantime we suggest you check out the FAQ on site or contact customer support if you need help and advice.
BSafe at Bgo.com
Bgo.com are another brand who have introduced a new set-up for safe play. BSafe is an initiative that classifies players accounts at five different levels: basic, intermediate, standard, verified and advanced. Each level has different restriction terms, withdrawal terms and restriction on losses. For example the standard is medium restrictions, fast withdrawals and up to £2000 in losses per month. The basic imposes high restrictions, manual withdrawals and a £500 per month loss limit. We presume that initial classifications are based on your average game play although this isn't clear.
Changing Levels
What is clear is that Bgo.com will regularly review the levels. According to the site players on basic, intermediate and standard "are reviewed regularly by our player safety team and your account type may vary based on the review". However it should be noted that "verified and advanced accounts are only assigned to players who have provided documentation to support their level of play". In many respects this is an affordability rule - something that The UKGC have been keen to bring in - albeit on a higher scale. Either way we think Bgo's approach is a good one and for the most part it will only be high rollers who may have to prove their income. One thing is for sure the BSafe approach by Bgo seems to be easier to understand than Tombola's Net Deposit Limits.
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